United Airlines Refuses To Provide Disabled Passenger Wheelchair Resulting in Leg Fracture

United Airlines Refuses To Provide Disabled Passenger Wheelchair Resulting in Leg Fracture

Jarlene Cordonnier had been looking forward to a family trip from Sacramento to Orlando on December 8, 2016. There were 12 family members traveling including her adult sons, daughters-in-law, and grandchildren. The flight that day was on United Airlines (“United”) and included a layover and plane change in Houston. Because Ms. Cordonnier is partially paralyzed from a prior stroke and requires mobility assistance devices, extra planning was required for the trip.

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